Privacy Policy
Learn how Innovkarigar India Technologies Private Limited handles your personal information.
1. INTRODUCTION
This Privacy Policy outlines how Innovkarigar India Technologies Private Limited and its affiliates will gather, use, and maintain your Personal Information on the Platform. Further, it will also describe your legal rights with respect to that information. By using the Innovkarigar India Technologies Private Limited Platform, you confirm that you have read and understand this Privacy Policy, and our Cookie Policy (hereinafter collectively referred to as the "Agreement"). The Agreement governs the use of the Innovkarigar India Technologies Private Limited Platform and how it will collect, use, and maintain information consistent with the Agreement. Innovkarigar India Technologies Private Limited and its affiliates are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific labour services and professionals that offer such services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our mobile application Karigar (collectively, "Platform") or avail products or services that Company offers you on or through the Platform (collectively, the "Services"). Further, by using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy. If you do not agree please do not use or access our Platform.
2. GENERAL GUIDANCE
In this Privacy Policy: a. Innovkarigar India Technologies Private Limited, Inc. may be referred to as "Innovkarigar India Technologies Private Limited," "we," "our," or "us." b. We call a user of the Innovkarigar India Technologies Private Limited Platform "User," "Users," "you," "your," or "Client" as it may seem appropriate. c. The community platform that we offer at our website is referred to as the "Site(s)." d. The mobile applications (whether on iOS or Android) are referred to as the "Apps" e. Innovkarigar India Technologies Private Limited Sites, Apps and related services, information and communications are collectively referred to as the "Innovkarigar India Technologies Private Limited Platform." f. "Terms of Service" refers to our Terms of Service. This Privacy Policy is incorporated into, and considered a part of, the Terms of Service and therefore this privacy policy shall be read in consonance with the Terms provided therein.
3. INFORMATION WE COLLECT
We collect different types of personal data about you. This includes, but is not limited to: a. Personal Contact: Name, Home Address, Location, Email, Photograph, Age, Mobile Number, username or similar identifiers, Gender identified as "Personal Information" under the IT Act and the IT Rules. Further, If you decide to avail our services, we may need to collect certain additional information, like a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments identified as "Sensitive Personal Information" under the IT Act and the IT Rules. Note: You can browse our App without requiring registration, but for some activities like placing an order requires you to register. We may also maintain a record of the type of services you are interested in and acquire information about you for our present and/or future affiliates. b. Usage Data, which includes information about how you use the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views. c. Specialised Data, which includes your IP address, browser type, ISP, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform. Certain services may include a unique application number in connection with the installation of apps. d. Marketing and Communications Information: Communication with customer service support, behavioural data (for example, collected using cookies), information about promotions, surveys, competitions, offers, feedback, promotional campaigns and records of your decision to subscribe or to withdraw from receiving marketing materials.
4. HOW DO WE COLLECT INFORMATION
We collect several types of information from and about users of our Website, including information by: a. Directly from you when you provide it to us. b. Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies i.e. Automated Technologies. c. From third parties, for example, our business partners or publicly available resources.
5. HOW DO WE USE YOUR INFORMATION
We use this information to process your registration, orders, payments, and other requests and also use it to analyse, administer, improve, and customise our services and marketing campaigns. For example, we use such information to: a. to verify your identity to register you as a user, and create your user account with us on the Platform; b. to provide the Services to you; c. to enable the provision of Professional Services to you; d. to monitor trends and personalise your experience; e. to improve customer service to effectively respond to your Service requests and support needs; f. to track transactions and process payments; g. to assist with the facilitation of the Professional Services offered to you, including to send you information and updates about the Professional Services you have available h. For any other purpose with your consent. We may use the information that we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorise us, our service professionals, associate partners, and affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes. You also agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information.
6. CORRECTING YOUR INFORMATION
You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at helpdesk.iamkarigar@gmail.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
7. COOKIES
Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser (if you permit it to) that enables the sites or service providers' systems to recognise your browser and capture and remember certain information. This will improve your experience on the Platform through various means such as storing preferences or determining aggregate usage behaviour (time on site, number of pages viewed etc.) through web analytics tools like Google Analytics. Further, it will provide more relevant Display Advertising to users who have visited the website, using third party tools such as, but not limited to, Google Analytics Remarketing, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. We may contact third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information within a file specific to you. Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt out of the Google Display Network using the Ads Preferences Manager. Because many of our Website's features utilise cookies, we recommend that you do not block them.
8. PROCUREMENT OF DATA
You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations. However, we might delete it if the purpose for the collection of data is fulfilled. However, you may delete your account as well as your personal data stored with the Company by sending an email to helpdesk.iamkarigar@gmail.com. It may take up to 7-14 working days to process your request. Once your account is deleted, you will lose access to all Services. For avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Platform will be retained in accordance with applicable law.
9. DISCLOSURE OF YOUR DATA
Your data is shared with subsidiaries and affiliates, third parties associates and independent contractors (Service professionals) after signing proper non-disclosure agreements, only for the purpose of providing you with complete service experience. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all Innovkarigar India Technologies Private Limited assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the third party about our Website users is among the assets transferred. We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
10. Updating The Privacy Policy
We may update our Privacy Policy from time to time and further encourage you to periodically review this Policy for the latest information on our privacy practices.
11. Grievances
Please write to helpdesk.iamkarigar@gmail.com for your queries, grievances, feedback, comments and to resolve any grievances and or to report infringement.