Refund and Cancellation Policy
Learn about our refund and cancellation policies for purchases made on our platform.
Policy Overview
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.
Cancellation Policy
Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the shipping process or the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.
Non-Cancellable Items
Innovkarigar India Technologies Private Limited does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refunds or replacements can be made if the user establishes that the quality of the delivered product is not good.
Damaged or Defective Items
In case of receipt of damaged or defective items, please report to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and confirmed the issue on their end. This should be reported within 1 day of receiving the product. If the product received is not as shown on the site or does not meet your expectations, please inform our customer service team within 1 day of receiving the product. They will review your complaint and take appropriate action.
Warranty Issues
For complaints regarding products that come with a manufacturer's warranty, please refer the issue directly to the manufacturer.
Refund Processing
In case of refunds approved by Innovkarigar India Technologies Private Limited, it will take 3 days for the refund to be processed.